What We Collect
Identity/contact details; installation address & PIN; device identifiers & telemetry (motor on/off
events, water‑level sensor states); app usage; transaction details; communications.
Why We Process
Order fulfilment, installation, app control/notifications, diagnostics, preventing overflow/dry‑run,
improving products; billing, support, fraud prevention, and legal compliance.
Lawful Bases
Performance of contract; legitimate interests (service improvement/security); consent where
required (e.g., marketing or specific diagnostics).
Sharing
With couriers, payment gateways, technicians, support vendors, and as required by law. We do not
sell personal data.
Storage & Security
Secure servers, access controls, encryption in transit. Retained only as necessary or as required by
law.
Your Choices
Access/rectify/delete certain data; opt‑out of marketing; withdraw consent where applicable.
Right to deletion: Request via email or in‑app; completed within 5–7 working days, subject to
legal retention (e.g., taxes).
Deleting the account or uninstalling the app disables remote features.
Cookies/SDKs
We use cookies/analytics SDKs for preferences and performance. You can manage via browser/app
settings.
Grievance Officer (India)
Name: Kushagr Jain
Email: md@creativeelectronix.in
Phone: +91 93549 22385
Address: 7C, NIT, Industrial Area, Faridabad, Haryana — 121001
Android app: https://play.google.com/store/apps/details?
id=com.creativeelectronics.waterrelief&pcampaignid=web_share
iOS: Coming soon
Installation, Safety & Compliance
Electrical & Plumbing Safety
Customer must ensure functional MCB/earthing and appropriate pump ratings. Devices are
designed for 230 V AC ±10%; improper wiring, over‑rated pumps, or unprotected panels void
warranty.
Bypass & Manual Override
All devices include a bypass/manual override switch for manual control in case of malfunction.
Contact support thereafter.
Compatibility
Compatible with municipal/borewell lines, mono/submersible pumps, single/multi‑tank setups.
Heavy Star‑Delta/ATS panels may require additional contactors/relays.
Certifications
CE/RoHS/ISO documents available on request.
