FAQs

It’s built to work smoothly even if water supply is irregular. The system makes sure the motor never runs dry and only runs when there’s enough water to fill your tanks. There are two modes to choose from: Active and Passive.

Both Active and Passive modes focus on filling the underground tank. The system checks water levels and fills the tank when it drops below 55%.

Unlike alarms that just beep when the tank is full, our system automatically controls the motor to keep tanks topped up and prevent overflow. Float balls can cause motor overload and waste electricity, but our system avoids those problems altogether.

You can set Water Relief to run only during specific time windows when clean water is available, so the motor fills the tank with clean water and avoids dirty water. If dirty water comes unexpectedly, you can also switch off the system manually. Keep in mind, the system detects water availability but doesn’t monitor water quality.

We’re based in NIT Industrial Area, Faridabad, Haryana, under our parent company Creative Electronix. Since 1988, we’ve created over 80+ solutions for industries like Power Distribution and Automobiles.

There are no hidden charges. All the details about the product, pricing, and any fees are clearly listed on the product and checkout pages.

We help keep your water tanks full without you having to operate the pumps manually. You can choose between a subscription plan (limited monthly slots) or a one-time purchase, each with its own warranty as mentioned.

Absolutely! You’re welcome to drop by any time from Monday to Saturday, 9 AM to 6 PM. We also offer video call demos if that’s easier for you.

No, our WR sensors run on less than 2 volts, so they’re completely safe. The motor’s power supply is only connected to the main unit.

We use special sensors that resist corrosion and scaling. We also offer annual maintenance contracts (AMC) and repair services to keep everything running smoothly.

We drill a small 1-inch hole for the sensor wire, seal it with white cement, and protect the wire inside a thick pipe to keep it safe. You can also check out our installation videos on the Water Relief YouTube channel or ask us to send you the full set of videos.

The device usually goes near the motor or switch, with sensor wires routed to the tanks as needed.

The warranty covers the Water Relief device, sensors, and cabling for normal wear and tear. Physical damage to the device isn’t covered. Cable wear and tear is included, but if a cable longer than 5 meters is damaged, there will be a charge for replacement.

We offer a 30-day buy-back guarantee to ensure a risk-free investment. If the system does not suit your needs within this period, you may return it for a full refund, no questions asked.